Responsible Gaming Policy
At Pincoplay.ca, we are committed to creating a safe and enjoyable environment for all our players. Gambling should always be a form of entertainment, not a way to make money. This policy outlines the tools, guidelines, and resources available to help you stay in control and protect yourself from problem gambling.
General Principles
We acknowledge our responsibility to promote responsible gambling and to provide resources that support healthy play. Our goal is to ensure gaming remains fun, budgeted, and safe while minimizing the risks of gambling-related harm.
Staying in Control
Gambling is meant to be a hobby. To help you keep it that way, ask yourself:
- Do I feel I should cut down on gambling?
- Have others criticized my gambling habits?
- Do I ever feel guilty or remorseful after gambling?
- Have I tried to recover losses quickly?
👉 Take the self-assessment here: Gamblers Anonymous 20 Questions.
Interpreting results:
- 0 “Yes” answers: Low risk.
- 1 “Yes” answer: Moderate risk.
- 2+ “Yes” answers: High risk, seek support.
Player Protection Tools
Self-Exclusion
You may voluntarily block access to your account for:
- 1 year
- 3 years
- 5 years
- 10 years
- Lifetime (permanent)
During exclusion, you will not receive promotional messages. Reactivation requires a written request, and lifetime exclusions are irreversible.
Cooling-Off Period
Take a temporary break from gambling by selecting:
- 24 hours
- 7 days
- 1 month
- 3 months
This restriction is immediate and cannot be ended early.
Deposit Limits
Set daily, weekly, or monthly limits directly in your account settings. Lowering limits is immediate; raising them requires 24 hours.
Protecting Vulnerable Players
We take measures to safeguard those who may be at risk, including:
- Enforcing an 18+ age restriction.
- Monitoring player behavior for signs of harm.
- Offering interventions when needed.
If you feel vulnerable, contact us: [email protected].
Treatment and Support
If gambling has become a problem, we encourage you to reach out to these organizations:
- GambleAware
- GamCare – Helpline: 0845 6000 133
- Gamblers Anonymous
- Gambling Therapy
Preventing Underage Gambling
- Strictly for 18+ players.
- Proof of age may be requested at any time.
- Accounts found to belong to minors will be closed, winnings forfeited, and deposits refunded.
👉 Parents and guardians can use tools such as:
- Net Nanny
- CyberPatrol
- GamBlock
Helpful Hints for Responsible Play
- Set a deposit and time limit.
- Don’t chase losses.
- Avoid gambling when stressed or under the influence.
- Take regular breaks.
- Keep only one account for transparency.
Contact Us
For support regarding responsible gaming tools, contact:
📧 [email protected]
Your information will always remain confidential.