Main
/
Privacy Policy

Privacy Policy

Last Updated: September 22, 2025

1. Introduction

This Website is owned and operated by Carlitta N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao, registration number 162777. The Company is licensed by the Curaçao Gaming Control Board under license OGL/2024/1516/0841.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and related services. By using our Website, you agree to the practices described here.

2. Data We Collect

We may collect the following types of information:

  • Account Data: email, password, username, currency.
  • Identity & Compliance Data: ID documents, proof of address, age verification (to meet AML/LOK obligations).
  • Payment Data: payment method, transaction history, withdrawals, deposits.
  • Technical Data: IP address, device/browser details, cookies, usage logs.
  • Support & Communication Data: chat transcripts, emails, call records.
  • Marketing Preferences: where you have consented to receive promotions.

3. Why We Use Your Data

We process your data for the following purposes:

  • To provide and manage your account.
  • To process payments and withdrawals.
  • To comply with AML/CTF, LOK, and responsible gaming regulations.
  • To ensure security, fraud prevention, and service integrity.
  • To provide customer support.
  • To send you marketing materials (with your consent).
  • To improve site performance and user experience.

Legal bases for processing include: contract performance, legal obligations, legitimate interests, and consent (where applicable).

4. Data Sharing

Your data may be shared with:

  • Regulatory authorities (e.g., Curaçao Gaming Authority, FIU, tax bodies).
  • Identity verification and payment providers.
  • IT, hosting, and customer support service providers.
  • Fraud prevention and analytics partners.

We do not sell your personal data to third parties.

5. Data Retention

We keep personal data only as long as necessary for service provision, legal compliance, or dispute resolution. After retention periods expire, data is securely deleted or anonymized.

6. Cookies

We use cookies for essential site functionality, performance, and analytics. Some may be set by third parties (e.g., analytics or ad networks). You can manage cookies in your browser, but disabling them may affect your experience.

7. Minors

Our services are intended for individuals 18+ or the legal age in their jurisdiction. We do not knowingly collect data from minors. Accounts created by minors will be closed, and data erased.

8. Your Rights

You may:

  • Access and receive a copy of your data.
  • Request correction or deletion.
  • Restrict or object to processing.
  • Withdraw consent at any time (without affecting past lawful processing).
  • File a complaint with a supervisory authority.

9. Data Transfers

We may store or transfer your data outside the EEA, including to Curaçao. Safeguards such as Standard Contractual Clauses are applied where required by law.

10. Contact Us

If you have questions or want to exercise your rights, contact us:

📧 [email protected]
📍 Carlitta N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao